Shipping and Delivery

Adele Dejak proudly collaborates with DHL Express to facilitate global shipping, extending our reach to enthusiasts around the world. However, we understand that our shipping calculator might not encompass all destinations. To verify this, we encourage you to employ the shipping calculator within your shopping cart. Should the system indicate that shipping is unavailable for your region, kindly connect with our team promptly. You can reach us at +254 (0)737 253 862 or via email at sales@adeledejak.com.

Our team is dedicated to prompt processing and fulfillment of orders, typically taking between 3 to 8 days to ensure that your items are dispatched efficiently. We are pleased to offer the convenience of ordering multiple items for a single, flat-rate international shipping fee.

We offer complimentary shipping for orders placed within Kenya. 

Pricing

Given the uniqueness of every order and the diverse destinations we cater to, shipping costs will naturally fluctuate based on the delivery location of your selected items. Please note that the prices showcased on our website do not include shipping or taxes.

Customs and Import Duties

In the event that your order is shipped from a different country, it's important to acknowledge the potential imposition of customs and import duties by your local government. These duties are solely the responsibility of the purchaser. Customs charges can vary, ranging from 20% to 40% of the order's total value. To ensure informed decisions, we recommend contacting your local customs office for insights into the prevailing customs charges prior to confirming your order.

At Adele Dejak, we are committed to providing a seamless shopping experience, and we appreciate your attention to these shipping and pricing considerations. Should you require further assistance or have any inquiries, please don't hesitate to reach out to our dedicated team. Your satisfaction remains our priority.

Return Policy

At Adele Dejak, we maintain a comprehensive return policy for regular-priced items that adhere to the following criteria:

We trust you're delighted with your newly acquired Adele Dejak accessory. In the event that your item does not meet your expectations or is deemed unsuitable, kindly notify us within 7 days of receiving your purchase. Your insights are valuable, and we encourage you to share the reason for your return by reaching out to us at sales@adeledejak.com.

While we are unable to process refunds for items already sold, we are pleased to facilitate exchanges for items of equal value or quantity, allowing you to explore an alternative that aligns with your preferences.

Customers are accountable for the expenses related to both inbound and outbound shipping. We are unable to accept responsibility for unreimbursed or uncompensated packages lost during transit without verifiable delivery confirmation to us. To safeguard your interests, we recommend considering supplemental insurance when dispatching items.

Returned products must be in pristine condition – unworn, undamaged, unused, accompanied by all original tags, and packaged in their original containers.

Return Address:

Adele Dejak Studio

125 Mushroom Road, P.O Box 944 00621

Village Market,, Kenya

Tel: +254 737 253 862 / +254 738 621 752

For inquiries pertaining to delivery or returned orders, please direct your correspondence to sales@adeledejak.com.

Kindly exercise caution when evaluating your purchases and ensure they are returned in the same condition as received. Regrettably, items not in alignment with our policy criteria cannot be accepted.

 

Please note that any site credit used for the initial order will not be reinstated. All qualifying returns will be processed in United States dollars (USD). The return shipping costs will be borne by you .

Final Sale Items:

Kindly be informed that all Sale items are considered FINAL SALE and are ineligible for return. Exceptions are made exclusively for damaged items or instances of order discrepancies involving size, color, or style. If you wish to return a defective product, notification must be received within 7 days of delivery. Please note that failure to communicate within this 7-day period or neglecting to initiate the return shipment will render the return invalid.

Initiating a Return:

To initiate a return adhering to our policy, please direct your request, including your order number in the subject line, to sales@adeledejak.com. You assume responsibility for the proper repackaging and timely shipment of the item.

We appreciate your cooperation in complying with our return policy and encourage you to reach out with any queries or concerns.